OMNI FACILITIES / FAQ
How can we help?
Answers for requests, work orders, approvals and project access.
Version 0.8.2
Why can I only see my own requests?
Requester privacy is intentional. Coordinators and managers have wider project access; technicians see assigned jobs and the related requests. Ask your administrator to check your project role if you need staff access.
Do I convert a request manually?
No. Submission creates a linked work order automatically, pending technician assignment. The coordinator opens Review & assign. If conversion is pending, a coordinator can retry after checking the automation error.
What does an SLA breach mean?
A configured response or resolution target has passed before the required milestone. The scheduler evaluates the clock. A breach needs valid targets, an open work order and a running scheduler. On Hold records work time but does not pause SLA time in this release.
Why is there no approval email?
Check workflow email is enabled, the reviewer email is correct, Mailgun is configured and the notification scheduler is running. Local review deliberately pauses delivery. Saving a form does not guarantee successful mail delivery.
Why does my external approval link not work?
It may have expired, already been decided or been replaced by a newer completion submission. Ask the coordinator to inspect the current approval. Do not forward a signed review link to unrelated people.
Can I delete an inappropriate work order?
A coordinator uses the audited removal action and reason. The work order leaves active queues while its record and history remain. Technicians and requesters cannot delete it.
Does On Hold stop the SLA clock?
No. On Hold excludes recorded hold time from working duration, but SLA response and resolution deadlines continue. Any contractual SLA pause policy needs a separate agreed configuration or enhancement.
What does sorting cover?
Main request, work-order, asset, inventory, vendor and PPM lists sort all matching results before pagination. Click a heading again to reverse. Other dashboard, ledger and report tables sort only the rows displayed; their stated preview limits still apply.
Can one administrator manage several hospitals?
Yes. ADF appoints project administrators separately in each project. The same account can manage several facilities. ADF may also enable Project Admins to appoint further administrators within their own project. Global Redmine administration stays with ADF.
Can I import or export records?
Register pages provide CSV/PDF exports for coordinators and managers. CSV importing needs both coordinator and native import/add permissions. Follow the import guide, map fields, check duplicates and test a small sample first.
Why is a project missing?
Check that you are using the correct account and that your verified registration has been approved. A new account remains inactive until approval. Private projects need membership. Ask the project administrator about membership; ADF handles locked or previously inactive accounts.
Is OMNI AI available?
The floating assistant interface and shortcuts are present. Qwen-powered chat is planned; no live model or autonomous FM actions are connected in this release.
For support, include your project, record reference, app version and the steps taken. Keep passwords and signed approval links private.